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Warranty

Oregon

OREGON PRODUCTS WARRANTY


Oregon Tool Lifetime Warranty


At Oregon Tool, Inc., our goal is help you get the job done right with outstanding products that perform to your full satisfaction. We warrant our products to be free from defects in materials and workmanship. If for any reason, you are not satisfied with our products, please contact your Oregon authorized dealer. 
 

Oregon products are not warranted against normal wear and tear, user abuse, improper maintenance or improper repair. Replacement of defective product is the exclusive remedy under this warranty and any applicable implied warranty. The replacement will be undertaken as soon as reasonably possible after receipt of the defective product. To the extent permitted by law, any implied warranty of merchantability or fitness for a particular purpose applicable to this product is limited to the duration and scope of this express warranty. Oregon shall not be liable for any consequential or incidental damages.


 

Portable Winch

Warranty Policy

Special offer!
Register your winch online and get
1 additional year of warranty for free!

How it works? It's simple, just click on the link below that better suits your situation and register your product(s).

  • Register a winch under an individual's name and get 1 extra year for free!
  • Register a winch on behalf of a company and get 1 extra year for free!

Refer to the table below for the basic warranty coverage of your winch.

WARRANTY POLICY

Portable Winch Co. guarantees its new products to be free from defects resulting from deficient material and workmanship under normal use and service.

Please see the full details of our warranty policy below.

The "original owner" is defined as the person or entity who purchased a product from an authorized retailer as evidenced by the original invoice.

The warranty is transferable if the new buyer holds a copy of the original invoice.

This warranty does not apply to items sold "as is".

*IMPORTANT*

If you have a problem with your winch or accessory, contact the retailer where you purchased it or Portable Winch Co. directly to know the next step. By email sales@portablewinch.com. By telephone Toll-free (Canada and USA) 1-888-388-7855. For other countries +1 819 563-2193.

WARRANTIES

PRODUCTS

COMMERCIAL USE

(When the original invoice is made in the name of a company)

PRIVATE USE

(When the original invoice is made in the name of an individual)

PORTABLE WINCHES

PCW3000

1 year

5 years

PCW3000-Li

1 year

5 years

PCW4000

1 year

5 years

PCW5000

1 year

5 years

PCW5000-HS

1 year

5 years

PCH1000

1 year

2 years

PCH2000

1 year

2 years

PCT1800

1 year

2 years

SPECIAL OFFER: Register your winch online and get 1 additional year of warranty for free!

MOTORS/ENGINES

Honda

Honda International Warranty

Baldor

ABB Motors and Mechanical Inc. International Warranty

Portable Winch (battery motor)

Portable Winch Co. International Warranty

ACCESSORIES

Ropes

3 months

Pelican cases

Lifetime warranty

Other accessories

1 year

 

This warranty covers the structural components and all the other components of the products from the date of product delivery to the end customer. Within this period, the customer must notify the dealer or approved distributor and make the product available for repairs. The dealer/distributor will complete the warranty claim and send it to our warranty department within 30 days of the replacement or repair date of the product to receive a credit.

Any defective part must be retained for subsequent inspection. Failure to return these parts upon Portable Winch Co. request will automatically cancel the warranty claim. Any parts replaced or repaired will be guaranteed for the remaining warranty period of the product on which they were installed or repaired or according to the warranty period of these actual parts, where applicable. The product’s warranty period cannot be extended due to a non-use period caused by a repair, demonstration, inspection or lease return.

Portable Winch Co.’s sole obligation under this warranty is limited, at its discretion, to the repair or replacement without charge at Portable Winch Co.’s factory or distributor warehouse, all shipping costs paid by the user. Unless otherwise expressly stipulated in writing, this warranty does not constitute a warranty on performance or productivity.

Portable Winch Co. reserves the right to make changes or improvements to its products and this, without obligation towards its customers. In case of a modification or improvement, when a repair or replacement claim is made, Portable Winch Co. will not be required to make these modifications or improvements, but may do so at its discretion, at the customer’s cost, on the product or parts already sold.

Exclusions

This warranty, as a whole, does not cover maintenance and wear parts or consumable products for Portable Winch Co. models including, but not limited to, greases and lubricating oils, filters, parts suffering from friction when in contact with the rope or any other part showing evidence of negligence, overload, abuse, accident, maintenance, unsuitable storage or use or an unauthorized alteration. No warranty claim shall apply in the following cases:

  • a) Product damaged during transit or storage;
  • b) Shipping costs for the product or part sent for inspection and/or repair;
  • c) Costs incurred for repairs performed at an overtime rate;
  • d) Problem investigation and diagnosis;
  • e) Costs for the use of an identical product when the original product is being repaired under warranty;
  • f) Costs incurred by communication and transportation when the product is being repaired under warranty;
  • g) Product on which the identification number or serial number is not visible.

All parts or components not manufactured by Portable Winch Co. are covered by their respective manufacturers and not by Portable Winch Co. However, Portable Winch Co. will process claims for these parts with the exception of Honda and Baldor (ABB) engines/motors.

Honda engines/motors, subject to commercial or domestic use or lease, are covered for a period that varies from one country to another. Warranty repair claims for these engines/motors can be made to any Honda small engines service centre. The portable winch’s serial number must be written on the customer’s original invoice and will be used by the service centre for Honda small engines to determine the warranty’s validity period.

Baldor (ABB) motors, subject to commercial or domestic use or lease, are covered for a period that varies from one country to another. Warranty repair claims for these motors can be made to any Baldor service centre (or ABB Motors and Mechanical). The portable winch’s serial number must be written on the customer’s original invoice and will be used by the Baldor service centre (or ABB) to determine the warranty’s validity period.

For any questions or comments, contact Portable Winch Co.’s customer service: 1 888 388-7855 / +1 819 563-2193.

This warranty will be canceled if a repair or alteration is made to a Portable Winch Co. product by a person or company who has not received prior approval from Portable Winch Co. and which, in the opinion of Portable Winch Co, affected the product’s performance and/or reliability in any way.

Any modification made to a Portable Winch Co. product without prior approval from Portable Winch Co. and/or repair carried out with parts not having been approved by Portable Winch Co. beforehand will automatically cancel this warranty. This warranty is not valid for any problem resulting from an unsuitable use or installation of parts or components or from a lack of normal and proper maintenance.

THIS WARRANTY CONSTITUTES AND REPLACES ANY OTHER WARRANTY, WHETHER EXPRESSED OR IMPLICIT, WRITTEN OR ORAL, INCLUDING, BUT NOT LIMITED TO, ANY IMPLICIT WARRANTY OF MERCHANTABILITY OR SUITABILITY FOR A SPECIFIC USE.

THIS WARRANTY WILL BE APPLIED AND INTERPRETED IN ACCORDANCE WITH THE LAWS AND COMMERCIAL PRACTICES IN FORCE IN THE PROVINCE OF QUEBEC, CANADA.

Portable Winch Co. cannot be held responsible for any damage, whether accidental or resulting from operator negligence, and it is understood that this warranty is the only right and remedy for the customer or the user.

PowerPro

2 year warranty on unit

 

  1. This warranty is void if the product has been used for rental purpose.
  2. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.
  3. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, accidents, neglect or lack of proper installation, and improper maintenance or storage.

 

For warranty service, please contact customer service at : info@igoforestry.ca 
When requesting warranty service, you must present the original dated sales receipt. An authorized service center will be selected to repair the product according to the stated warranty terms. 

Oregon OEP


OREGON PRODUCTS WARRANTY

 

At Oregon Tool, Inc., our goal is help you get the job done right with outstanding products that perform to your full satisfaction. We warrant our products to be free from defects in materials and workmanship. If for any reason, you are not satisfied with our products, please contact your Oregon authorized dealers 
 

Oregon products are not warranted against normal wear and tear, user abuse, improper maintenance or improper repair. Replacement of defective product is the exclusive remedy under this warranty and any applicable implied warranty. The replacement will be undertaken as soon as reasonably possible after receipt of the defective product. To the extent permitted by law, any implied warranty of merchantability or fitness for a particular purpose applicable to this product is limited to the duration and scope of this express warranty. Oregon shall not be liable for any consequential or incidental damages. 


 
 

Oregon 40V


OREGON PRODUCTS WARRANTY

 


All Oregon Cordless 40V MAX Tools and Chargers are covered by a three (3) year limited warranty unless used for commercial purposes. Oregon Cordless 40V MAX Battery Packs are covered by a two (2) year limited warranty unless used for commercial purposes. During the warranty period, Oregon Tool will replace or, at its option, repair for the original purchaser only, free of charge, any product or part which is found upon examination by Oregon Tool to be defective in material and/or workmanship. Always refer to the specific warranty for coverage details.

 

   

Maruyama

The IRON 5-YR™ Commercial Warranty program is only available for qualifying Maruyama hand-held equipment and pumps. Warranty service or repair is only available through an Authorized Maruyama Dealers.

Warranty covers parts replacement and repairs needed due directly to manufacturer defect. Please reference the appropriate warranty statement below:

 

Chainsaws: (current model MCV31T, MCV31R)

Link to warranty statement

 

Skid Sprayers:

Link to warranty statement

 

 

Please note that Maruyama warranties are only valid on product purchased in the U.S. and Canada.
Our commercial warranties are not valid on Latin Market product.

Skil 40V

Limited Warranty of SKIL Consumer Outdoor Power Equipment

5 YEAR LIMITED WARRANTY- LEGAL

Chervon North America, Inc. ("Seller") warrants to the original purchaser only, that all SKIL consumer OUTDOOR POWER EQUIPMENT will be free from defects in material or workmanship for a period of five years from date of purchase, if original purchaser registers the product within 30 days from purchase. Product registration can be completed online at www.Registermyskil.com. Purchasers should also retain their receipt as proof of purchase. THE FIVE-YEAR WARRANTY PERIOD FOR TOOLS IS CONDITIONED ON REGISTRATION OF THE PRODUCT WITHIN 30 DAYS OF PURCHASE. If original purchasers do not register their product within 30 days of purchase, the foregoing limited warranty will apply for a duration of three years for outdoor power equipment. All batteries and chargers are warranted under the two-year limited warranty, regardless of registration.

Notwithstanding the foregoing, if a SKIL consumer tool is used for industrial, professional, or commercial purposes, the foregoing warranty will apply for a duration of ninety days, regardless of registration. SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or repaired by persons other than Seller or Authorized Service Station. To make a claim under this Limited Warranty, you must return the complete product, transportation prepaid, to any SKIL Factory Service Center or Authorized Service Station. For Authorized SKIL Power Tool Service Stations, please visit www.Registermyskil.com or call 1-877-SKIL-999 (1-877-754-5999).

THIS LIMITED WARRANTY DOES NOT APPLY TO ROUTINE MAINTENANCE PARTS AND CONSUMABLES THAT CAN WEAR OUT FROM NORMAL USE WITHIN THE WARRANTY PERIOD, INCLUDING BLADES, TRIMMER HEADS,CHAIN BARS, SAW CHAINS, BELTS, SCRAPER BARS, AND BLOWER NOZZLES.

ANY IMPLIED WARRANTIES APPLICABLE TO A PRODUCT SHALL BE LIMITED IN DURATION EQUAL TO THE DURATION OF THE EXPRESS WARRANTIES APPLICABLE TO SUCH PRODUCT, AS SET FORTH IN THE FIRST PARAGRAPH ABOVE. SOME STATES IN THE U.S., SOME CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY DOES NOT COVER THE DAMAGE RESULTING FROM MODIFICATION, ALTERATION, OR UNAUTHORIZED REPAIR. IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT. SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY TO COUNTRY.

THIS LIMITED WARRANTY APPLIES ONLY TO PRODUCTS SOLD WITHIN THE UNITED STATES OF AMERICA, CANADA AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES, CONTACT YOUR LOCAL SKIL DEALER OR IMPORTER.

Limited Warranty of SKIL Consumer Cordless Handheld Power Tools and Laser Tools (Excluding 8101-Sl)

5 YEAR LIMITED WARRANTY- LEGAL

Chervon North America, Inc. ("Seller") warrants to the original purchaser only, that all SKIL consumer CORDLESS HANDHELD POWER TOOLS AND LASER TOOLS (excluding 8108-SL) will be free from defects in material or workmanship for a period of five years from date of purchase, if original purchaser registers the product within 30 days from purchase. Product registration can be completed online at www.Registermyskil.com. Purchasers should also retain their receipt as proof of purchase. THE FIVE-YEAR WARRANTY PERIOD FOR TOOLS IS CONDITIONED ON REGISTRATION OF THE PRODUCT WITHIN 30 DAYS OF PURCHASE. If original purchasers do not register their product within 30 days of purchase, the foregoing limited warranty will apply for a duration of three years for tools.

THE FIVE-YEAR WARRANTY PERIOD FOR CORLDESS HANDHELD POWER TOOLS IS CONDITIONED ON REGISTRATION OF THE PRODUCT WITHIN 30 DAYS OF PURCHASE. If original purchasers do not register their product within 30 days of purchase, the foregoing limited warranty will apply for a duration of three years for cordless tools. All batteries and chargers are warranted under the two-year limited warranty, regardless of registration.

Notwithstanding the foregoing, if a SKIL consumer tool is used for industrial, professional, or commercial purposes, the foregoing warranty will apply for a duration of ninety days, regardless of registration. SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or repaired by persons other than Seller or Authorized Service Station. To make a claim under this Limited Warranty, you must return the complete product, transportation prepaid, to any SKIL Factory Service Center or Authorized Service Station. For Authorized SKIL Power Tool Service Stations, please visit www.Registermyskil.com or call 1-877-SKIL-999 (1-877-754-5999).

THIS LIMITED WARRANTY DOES NOT APPLY TO ROUTINE MAINTENANCE PARTS AND CONSUMABLES THAT CAN WEAR OUT FROM NORMAL USE WITHIN THE WARRANTY PERIOD, INCLUDING BLADES, DRILL BITS, ROUTER BITS, SANDING BELTS, GRINDING WHEELS AND OTHER RELATED ITEMS.

ANY IMPLIED WARRANTIES APPLICABLE TO A PRODUCT SHALL BE LIMITED IN DURATION EQUAL TO THE DURATION OF THE EXPRESS WARRANTIES APPLICABLE TO SUCH PRODUCT, AS SET FORTH IN THE FIRST PARAGRAPH ABOVE. SOME STATES IN THE U.S., SOME CANADIAN PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY DOES NOT COVER THE DAMAGE RESULTING FROM MODIFICATION, ALTERATION OR UNAUTHORIZED REPAIR.

IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT. SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY TO COUNTRY.

THIS LIMITED WARRANTY APPLIES ONLY TO PRODUCTS SOLD WITHIN THE UNITED STATES OF AMERICA, CANADA AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES, CONTACT YOUR LOCAL SKIL DEALER OR IMPORTER.

Jacto

Statement of Limited Warranty

 

MÁQUINAS AGRÍCOLAS JACTO S.A. shall warrant the equipment described in the manual and shall repair or replace parts and components which, under normal operation and wear, in accordance with technical recommendations, show deffects in material or workmanship, based on the following conditions :

 

1.  Warranty period

3 years - as per instructed in the manual

 

2.  Warranty application

JACTO shall honor this warranty, free of charge, if any part or component shows defect in material or workmanship, after final analysis at the factory.

 

3.   This warranty shall be null & void in case of:

  • Misuse of the equipment against specifications in the manual, overwork or use the equipment to spray products not intended for plants protection or not approved by regulatory authorities to be used with backpack sprayers.
  • Preventive/basic maintenance performed by unauthorized use of parts and components not supplied by modification of the equipment or any characteristic of the original.

 

4.  This warranty shall exclude

  • Parts which show wear and tear due to use: spray nozzle, filters, seals, rechargeable battery, hydraulic pump, electronic panel, charger and its cables, agitator lever, belt, unless they show deffects in workmanship, assembly or material.
  • Damages resulting from transportation or freight of the equipment.

 

5.  General terms

  • Parts replaced within the warranty period shall be property of the warranty on replaced parts and components shall expire together with the equipment warranty.
  • Eventual delays in performing services shall not give the owner right either to indemnity or to extension of the warranty.
  • JACTO reserves the right to modify its products or to interrupt the manufacture without prior.

    Any suggestion, questions and complaints shall be submit- ted to CUSTOMER CARE SERVICE: Jacto Incorporated - 19217 SW 119th - Tualatin OR, 97062 - Phone: 1-800-522-8610 Fax: 1-800-511-3671 - Email: info@jacto.com.

Gripo

Zomax

EGO Power+

5-year limited warranty on EGO POWER+ outdoor power equipment and portable power for personal, household use.

3-year limited warranty on EGO POWER+ System battery packs and chargers for personal, household use.

2-year extended warranty applies for the 10.0Ah battery whether sold separately (model: BA5600T) or included with any tool, if it is registered within 90 days of purchase. 5-year limited warranty on CHV1600 charger, designed for use with Zero Turn Riding Mower for personal, household use.

2 year/1 year limited warranty on EGO outdoor power equipment, portable power, battery packs, and chargers for professional and commercial use.

Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. For questions or warranty claims on the Zero Turn Riding Mower (model: ZT4200L), please refer to the manual or sticker on the lid of the battery compartment for additional support options.

Product or Model # Limited Warranty for Consumer Use (personal, household use) Limited Warranty for Professional Use (any commercial, agricultural, institutional, or income-producing use)
EGO Power+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600 5 years 1 year
EGO Power+ Battery Packs and Chargers 3 years 1 year
Extended warranties apply to the products below:
Commercial Tools: LBX6000 STX3800, HTX6500, BH1001, BHX1000 5 years 2 years
Battery Model: BA5600T (if registered within 90 days of purchase) 5 years 1 year
Commercial Backpack Battery: BAX1500 & Commercial Charger: CHX5500 3 years 2 years


EGO Authorized Retailers: Click here

LIMITED SERVICE WARRANTY

EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Defective product will receive free repair.

  1. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. Authorized EGO retailers are identified online at https://egopowerplus.com/store-locator.
  2. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 90 days.
  3. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. These parts are covered for 90/30 days from manufacture defects in normal working conditions.
  4. This warranty is void if the product has been used for rental purpose.
  5. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair.
  6. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage.
  7. This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners.

HOW TO OBTAIN SERVICE

For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. When requesting warranty service, you must present the original dated sales receipt. An authorized service center will be selected to repair the product according to the stated warranty terms. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. This deposit is refundable when the repair service is deemed to be covered under warranty.

ADDITIONAL LIMITATIONS

To the extent permitted by applicable law, all implied warranties, including warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE, are disclaimed. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to the applicable warranty period defined at the beginning of this article. Chervon North America is not responsible for direct, indirect, incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

LockNLube

Granberg

Spencer

K & H