Returns & Refunds
Returns & Refunds
Any item purchased on igoforestry.ca can be returned within 90 days of purchase. You may contact our customer service by emailing email@example.com to plan the return.
In the event of a defective or broken product during the initial delivery, the return costs will be assumed by iGOFORESTRY. For any other reason, you will assume the cost and responsibility of the return.
Merchandise must be returned in unused, like-new condition, in the original packaging. There is no restocking fee.
If the order is canceled after being shipped, it will be treated as a return. Actual cost of shipping will not be refunded. Also, undeliverable orders due to error of client or package unclaimed that will require re-shipment, will be subject to a re-shipment fee. If decided not to reship, initial cost of shipping will not be refunded.
ADDRESS FOR RETURN:
575 Marais Street, Quebec City, QC, G1M 2Y2
With a receipt, it is possible to get a refund for your purchase before or after delivery. Merchandise that has been used or is no longer in its original packaging cannot be refunded.
Once approved, a credit will be applied to your original tender. If PayPal was used during your purchase, your PayPal account will be credited for the return amount.
iGOFORESTRY reserve the right to require you to present valid government identification, with a photo. Any unexpired photo ID issued by the provincial or federal government will be accepted, including a driver’s licence.
Notwithstanding these returns & refunds policy, iGOFORESTRY reserves the right to limit or refuse the return of merchandise for any reason mentioned above. The return policy is subject to change at any time without notice.