Terms and Conditions

By browsing or buying on iGOFORESTRY.CA, you are agreeing to the following contract. In case of a disagreement with the following points, the user must stop using the website immediately. Please read the terms and conditions below.

 

User agreement
The transactional website that is iGOFORESTRY.CA is a distributor of products supplied by several companies such as (Oregon,Portable Winch,PowerPro,Maruyama,Jacto,Gripo,Zomax). By using the website, the user declares to have read, understood, and adhered to the policies of the company and the use of the website. These terms and conditions may change at our discretion at any time without notice. The user is, at all times, responsible for consulting this page prior to a purchase or use of the site.

 

Confidentiality of personal information 
iGOFORESTRY.CA undertake to respect the confidentiality of your information (banking data, personal information). We collect your information when you purchase products from our store, when you sign up for our newsletter and when you create a customer account. Specifically, the information collected may include your name, address, email, phone number, purchase history, date of birth, method of payment, and any other information required during the online purchase process. By using the website, you consent to allow us to combine the information we receive online and offline. By purchasing on iGOFORESTRY.CA, you have the option of creating an account in order to keep a history of your purchases and save your information. The user of this account is then entirely responsible for not disclosing this information to anyone. Any activity reported to this account will be the responsibility of the registered user. At all times, you will have and can have access to the information provided. You can also make corrections, modify and/or request that this information cease to be used by contacting us by email at info@igoforestry.ca 

 

Use of information
The information collected about our customers and users will be collected for the purpose of tracking your order, for statistical purposes, to keep you informed of special offers or to contact you if necessary, regarding an order. 

 

Prices
All prices displayed on iGOFORESTRY.CA are indicated in Canadian dollars (CAD). The sale prices displayed may be modified by iGOFORESTRY.CA at any time and without notice. In the case of a price change, this will be notified to the buyer before any order. These prices do not include shipping costs or provincial and federal taxes. These costs will be indicated before the registration of the order by the buyer. Once the order has been placed, no price change can and will be made. Once the order has been validated, it will no longer be possible to modify it. iGOFORESTRY.CA cannot guarantee that the information on the packaging of the products sold is translated into all the languages ​​of its customers. For any questions relating to the products and their use, we invite the buyer to contact our team at info@igoforestry.ca

 

Availability and special offers
The special offers presented on iGOFORESTRY.CA are only valid as long as they are announced on the website and within the limits of available stocks. In the regrettable event of a total or partial unavailability of products after the placing of the order, the buyer will be informed quickly by email, leading to the complete or partial cancellation, or to the modification of his order. The reasons why an order could be canceled are: unavailability of a product, detection of risk of fraud by the buyer, error in the order and order made for resale purposes. In the event of cancellation of the order, iGOFORESTRY.CA undertake to automatically cancel the transaction from the buyer's bank account. The time debited will then be refunded as soon as possible. Each banking institution has its own procedural deadline. Customer service will contact the buyer to inform the buyer of the reasons for the cancellation of his order.

 

Order
We always advise to keep all traces of emails or invoices relating to the purchase made on the website. In the unfortunate event that an error has occurred in the preparation of your order, please contact us as soon as possible by email at info@igoforestry.ca with photo proof of the products received *not unpacked* and your detailed receipt of your order. We will then take the necessary measures to rectify the situation. 

 

Delivery
iGOFORESTRY.CA offers home delivery and delivery to authorized dealers in Canada only. We strive to ship orders as quickly as possible in the order in which they were made. We aim to deliver an order within 1-5 business days of confirmation. Deliveries to remote locations may take a few extra days. Although we try to deliver orders within the advertised time frame, delivery may be delayed by unforeseen circumstances. The delivery charges applied may depend on the address of the recipient's residence.  In the unfortunate event that a breakage is caused during the delivery of your package, please contact us as soon as possible by email at info@igoforestry.ca with a photo proof of the products received *unopened* and as received during of reception. We will then take the necessary measures to rectify the situation. 

 

Returns
Any item purchased can be returned to any of our authorized dealers within 90 days of purchase, or you may contact our customer service by emailing at info@igoforestry.ca, with a copy of your shipping confirmation email. In the event of a defective or broken product during the initial delivery, the return costs will be assumed by iGOFORESTRY.CA. For any other reason, you will assume the cost and responsibility of the return. Merchandise must be returned in unused, like-new condition, in the original packaging. There is no restocking fee. If the order is canceled after being shipped, it will be treated as a return. Actual cost of shipping will not be refunded. Also, undeliverable orders due to error of client or package unclaimed that will require re-shipment, will be subject to a re-shipment fee. If decided not to reship, initial cost of shipping will not be refunded.