Returns & Refunds

RETURNS

 

Unused items in their original packaging purchased on igoforestry.ca can be returned within 90 days from the date of purchase. Please arrange the return by emailing info@igoforestry.ca. Items that are opened, used, or not in resale condition may not be eligible for a refund.

 

In case of an error in your order or if an item is damaged or defective, please contact our customer service at info@igoforestry.ca within 10 days of receiving the order.  A defective item is covered by the manufacturer's warranty and will be repaired or replaced.

 

If a product is defective or damaged upon initial delivery, return shipping costs will be covered by iGOFORESTRY. For any other type of return, the costs will be assumed by the customer.

 

 

 

ADDRESS FOR RETURN:

 

iGOFORESTRY

575 Marais Street, Quebec, QC, CA
G1M 2Y2

 

 

 

REFUNDS

 

All returned items will be inspected by our technicians. We reserve the right to refuse a full refund if a product is deemed opened or used.

 

Once your return is accepted, a credit will be applied to your original credit card. If PayPal was used for the purchase, your PayPal account will be credited with the refunded amount.

 

Despite this return and refund policy, iGOFORESTRY reserves the right to limit or refuse merchandise returns for any reason. This return(s) policy may be amended at any time without prior notice.